Shipping & Returns

Written notification to ourselves of any obvious defects shall be given without undue delay, but no later than within 7 days of receipt of the goods or in line with the terms and conditions. Notification of hidden defects shall be given within 7 days of their discovery. Such notification of defects must be in writing and shall precisely specify the type and extent of the defect along with any supporting evidence such as photographs or videos. Please also include what your ideal resolution would be. Once sent to ourselves we will aim to reply with any follow-up questions within 2 working days. Should we not have any further questions or require any additional information from you we will aim to have a response and a suggestable resolution provided within 5 working days. This offer will stand for the time scales set out in our terms and condition. A timescale for the suggested resolution will also be provided at the time the resolution is offered. Once accepted, this offer will not be altered or withdrawn by either parties unless inline with the terms and condtions of the purchase.